Inline actions microinteraction
One of the most relevant issues is that content is not reliable, and users have difficulties knowing which content is good and which not (up to date, duplicated, broken links, …).
Obviously this refers to content quality, but we figured out a couple of thing we could do in the UI to improve this content quality.
We added a rating system for content, so that users may rate which content is relevant and which of them is not. We’ll also provide them a way to report if the link to the material is broken, and with so we expect that the overall quality improves.
The action model + Microinteractions
Some areas had been historically relegated to secondary spots. Our research revealed that all of them were really important for sales representatives, and so we decided to promote them to the Main navigation bar.
The Hot topics section
Most users access the portal looking for everything the company has about a specific topic, like “Give me everything we have about Security”. And the portal wasn’t providing a solution for this type of access.
So we created a new section called “Hot topics”, that solves specifically this point. In this section users may find eveything the company has about the 8 most relevant topics.
Important things on top
Search results page with refinement filters and infinite scroll
The search results page enables now users to see as many results as needed (infinite scroll), and to refine the search with all the attributes and metadata related to every type of result.
Search autocomplete behavior in the hero section of all pages
Search has been promoted to the most relevant spaces in the UI. The Hero section for all the main areas landing pages now contain a big searchbox that allows users to search for content in the whole portal or in the selected context.
We’ve also added an autocomplete behavior - that may display the most relevant results of every content type that match with the search - to simplify and speed up access to content.
Fostering Search & Filter
We want users to (use) search (and not to navigate)
We set a major design principle according to research, metrics and the solution concept:
Search was the first option for most of the users, and will be the most important way of accessing information and content in the new portal.
The Information architecture has been redefined, but it still is a complex structure, and considering it the main way to access content would be risky. Instead, we decided to foster Search as the main way to get to content, and to keep the classic navigation as a search fallback and providing a structured way to access it (we also get a plus of people learning the new architecture).
Design - the solution